Triple Whale

Triple Whale’s customer service has been one of the worst experiences I’ve had. Critical issues and bugs—often caused on their end—take days to resolve, even after multiple follow-ups. It’s incredibly frustrating, especially when these delays impact business performance. I would not recommend this platform based on support quality alone.

Integration problem. I can't install the store application. The system says I'm already using the app, but I can't log in.

The chat on the website and email support does not answer. No help.

Integration problem. I can't install the store application. The system says I'm already using the app, but I can't log in.
The chat on the website and email support does not answer. No help.

Attention to subscription customers: even if you choose a monthly payment, you sign a monthly contract, the description of this is not visible on the page. The 60 days money back guarantee doesn't work either, it's a shame that they've become like that, the support doesn't respond at all.

Absolute garbage customer service. Takes days to get a small issue resolved. SO many bugs within their platform when setting up a new account. Do not recommend TripleWhale

One of my friends had previously logged in to triple whale whilst using my laptop. A few days later I decided to also start using it. When I clicked the app link to install and open, I filled out all the normal information as you'd expect. The problem is, it connected my store to my friends and shockingly there is no way of removing the account and disconnecting it from my friends using any of the settings. I asked support, but got a few very patronising responses saying they can't be disconnected from each other but then again they also said that if that's what I wanted then I can never use the app again, very odd, offered zero actual help, very disappointed overall.

so complicated app and has hundreds of complicated feature. but NOT pulling up the real shipping cost from Shopify LOL. if you offer lets say free shipping over $100 and charge 7$ shipping cost from customers this app will NOT able to put real cost that you pay for shipping. while they advising to make AVERAGE cost per shipping hahahaha .

we pay 4.5$ shipping cost in one order and next order we can pay 100$ for shipping (both free shipping for customers) and expenses will be counted incorrectly because app will never now what did you pay to Shopify shipping (that 99% users use). ALL competitors apps has this feature for 2-3 years but triple not even care. I contacting them every 6 months, and they every time first heard this.

LOOK this is a basic feature NUMBER 1 that you had to implement to make accounting correctly you will never know NET profit for exact order NEVER if this is not implemented. currently your accounting is 2+2=5.76

My Google ads account got banned because of installing this pixel. Don't use this tool. It doesn't work well

asss app

Triple Whale – A Platform That's Lost Its Way

Triple Whale was once a promising tool for e-commerce brands to gain insightful data and streamline decision-making. However, the platform has deteriorated so much over time that it now feels more like a liability than an asset.

Buggy and Slow: Triple Whale has become frustratingly buggy and slow. Loading times are unbearably long, making it nearly impossible to access key data when you need it most. The platform feels outdated, and its performance issues are a major hindrance to any fast-paced e-commerce operation.

Unreliable Facebook Integration: The platform’s supposed "seamless" integration with Facebook Ads is a joke. Data syncing is inconsistent, and crucial metrics are often missing or incorrect. This lack of reliability makes it impossible to trust the insights Triple Whale provides, rendering it useless for optimizing ad campaigns.

Support is Unhelpful: If you encounter an issue (which is inevitable), don't expect support to resolve it—or even acknowledge it. Their support team seems to live in denial of the platform's glaring flaws, brushing off customer concerns instead of taking meaningful action. This lack of accountability only adds to the frustration.

Getting Worse Over Time: Rather than improving, Triple Whale has gotten worse. Updates seem to create more problems than they solve, and the platform's core functionality has become increasingly unstable. It feels like the developers are focused on adding flashy, unnecessary features instead of fixing the basics.

Not Worth the Cost: For a tool that claims to save time and increase profitability, Triple Whale is an expensive headache. The platform's inability to perform its core functions reliably means you're essentially paying to babysit a broken system.

Final Thoughts:
Triple Whale is no longer the cutting-edge solution it once aspired to be. It’s become a buggy, slow, and unreliable platform that overpromises and severely underdelivers. If you're serious about your e-commerce data, look elsewhere—Triple Whale will only waste your time, money, and patience.