Reviews (346)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for significantly increasing average order value and boosting sales, with some reporting substantial revenue gains. It features an easy installation, user-friendly interface, and integrates well with Shopify themes. The app supports various upsell strategies and offers customization and A/B testing. Customer support is praised for its responsiveness and helpful strategic advice. The app also provides educational resources and actively incorporates merchant feedback.
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Easy to use and great service.
Dear SaltWrap,
Thank you so much for the kind words!
We’re thrilled to hear you found the app easy to use and that our team was able to deliver great service. If you ever need anything or have questions down the road, we’re always here to help! 🙌
Team Zipify
I was a bit nervous when downloading the app because I thought it would be super complicated to set everything up. But no! It was incredibly easy. I did have some confusion, but I just sent a message to the support team, and they responded right away! Chris and Taka were amazing, they took care of everything, helped me out, and made sure my funnel was completely set up. 100/10 app and service!
Dear Bloom'e,
Thank you for your fantastic review! 😊 We totally understand that setting up a new app can feel overwhelming, so we're thrilled to hear that the process was easier than expected. Chris and Taka will be so happy to know they made a difference in your experience! 🚀 If you ever need anything else, we’re always here to help. Enjoy optimizing your funnels, and thanks for being an awesome part of our community! 💙
Team Zipify
The app has increased our AOV and works great.
Dear Dermavitality,
Thanks so much for the awesome review! 🙌
We’re thrilled that the app has helped boost your AOV 📈 and is working smoothly for you. If you ever need anything, our team’s always here to support you! 💪
Team Zipify
After being a customer for a while, I need some details sorted out as I created more funnels. Taka was amazing and patient and spent a long time helping me understand and made instructional videos on how to solve my problems, getting the work done for me, but also teaching me how to do it myself, making me more confident!
Thanks so much Taka!
Dear Perfectly Scentsable,
Awesome! 🎉💰 Thrilled to hear you’re already seeing results, and we're here to support you every step of the way! 🙌😊 Thanks for the kind words!
Team Zipify
Great customer service.
Dear Athlete's Gift Shop,
Thanks so much! We’re glad you had a great experience with our support team — we're always here if you need us! 🙌
Team Zipify
I mean, this is almost free money. Great customer service and statistically you are almost guaranteed to make incremental revenue to far offset the cost. Just do it and you won't be sorry I think. Tasha was a great help to set up funnels.
Dear Mondial 1908 Shaving US,
Thank you for the awesome review! 🌟 It's fantastic to hear that you had a great experience with our customer support. We think Tasha is great too. Thanks for choosing us and happy upselling! 🚀
Team Zipify
I was using another upsell and bundle app and had to constantly reach out and get support because it was far more complicated than it needed to be. For someone not tech saavy OCU has made it so easy to use and not lose out on sales! I'm excited for how easy it has made it to increase our AOV!
Dear Ouli's Ointment,
We’re so glad to hear this! 🙌🎉 Simplicity and boosting your AOV is what we’re all about! 🚀💰 No tech headaches here—just smooth sailing and more sales! 😎💪 Thanks for choosing OCU!
Team Zipify
Charged $35 without my consent and 0 value added to my store with this app
Hi there,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our app comes with a 30-day free trial, after which the subscription charge begins as outlined in Shopify’s billing system.
We’d love to take a closer look at your setup to see if we can help you get more value from the app. If you’d like, please reach out to our support team, and we’ll be happy to assist in any way we can.
Thank you for your feedback, and we hope to have the opportunity to support you in the future!
Best,
Team Zipify
Fairly easy to use and gives you a decent amount of freedom in creative. The staff is very helpful if you ever have any questions, and are willing to research to help you out if you ever get stuck with anything. Even when it comes to integrations they don't know much about!
Dear Fehr Family Ranch,
Thanks for the awesome review! 😊 We're so glad you enjoy the creative freedom 🎨 and found our team helpful (we love a good challenge 🕵️♂️✨). We're here anytime you need us—happy creating! 🚀
Team Zipify
Can't recommend this app. Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items. We were able to reproduce this issue on our own repeatedly. Kind of a joke. Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work. Overall I feel like we were a very low priority for them and I don't feel like they cared much to read our report of the issue carefully, or take it very seriously. For what they charge per month plus their commission, the service was totally unacceptable.
Hi there!
My name is Chris and I am Customer Support Manager here at Zipify. I wanted to quickly address the issues presented. For issue one- “Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items.”
We were unable to confirm this issue and sought more information to troubleshoot the issue. When we did not hear back for 48 hours we sent a follow up email. We received a response two weeks later which caused the delay. Our Support team responds to all incoming emails/messages on the day they are received. As far as the issue presented, we have protections in place that prevent discounted items from being purchased if the trigger item is removed. We did not see any evidence in our logs of that behavior.
For the second issue presented:
“Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work.”
We were able to confirm this bug that was unique to your store’s setup. Our Dev team applied a custom fix within 4 days that would prevent this behavior from reoccurring regardless of browser.
We apologize your experience with OCU wasn’t what you were expecting. I think the crux of the misunderstanding here was waiting on additional information for an extended length of time. We wish you and your store all the success moving forward.