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Outstanding First-Time Experience!
I had my very first sale, and unfortunately, the item turned out to be out of stock—what a bummer, right? I reached out to Zendrop Support not expecting much... but I was blown away! In less than 30 minutes, I received a prompt and professional reply from Harvey Khan, who not only explained the situation clearly but also guided me step-by-step on how to handle it. He even suggested practical alternatives to offer my buyer. To look for a similar product on Zendrop, make the offer, to avoid missing the sale. I did.
Exceptional service, fast response time, and genuine support.
This level of customer care is rare and deeply appreciated, especially for someone just starting out.
Thank you, Harvey, and Zendrop! You’ve earned a loyal user.
— GG. Womedsup
Used Zendrop for my fist Shopify store, and had a multiple-item order, some of which were out of stock unfortunately. Reached out to Support and Jacob was able to find an alternative and guide me on how to update the items in my store without breaking the entire setup. Great experience, professional and quick support team
Incredible Zendrop experience thanks to Liezel (“Liz”)!
After six months of trying to build my own dropshipping store, I lost a lot of money—paying folks to help me, and even falling for a few scams along the way. Nothing seemed to work… until I reached out to Zendrop.
In just one hour, Liz jumped in and fixed the problem no one else could resolve. Her support was fast, clear, and effective—everything a beginner entrepreneur could hope for. I truly believe that without her help, I would have kept losing money.
Why Zendrop (and Liz) stand out she even heard my story and felt my frustration and try and did her best , now my life is change for ever not just me but my 2 kids and my parents, thanks to Liz from dropshipping
i wish i can hug Liz .
thank u girl God bless you and your family , bottom line i would recommend every to choose zendrop their customer service is great . they save me when i was about the last second to gave up, thanks to Liz honestly i can stop praising her and i hope she see this.
Thank you so much for sharing your incredible story! We’re truly touched by your experience and beyond grateful to hear how impactful Liz’s support was during such a critical moment in your journey. Your perseverance and honesty are inspiring, and we’re honored that Zendrop—and Liz—could be part of turning things around for you and your family.
We'll make sure Liz sees this heartfelt message. She’ll be so moved to know the difference she made. Wishing you continued success and blessings in your business and personal life—you’ve got this!
I have tried many other suppliers out there and i can tell you that Zendrop is by far the best out there. Their reply is always fast, shipping time and automatic fulfilling is great! I have definately found my supplier for all my stores. Liezel was also very helpful and Knowledgeable with all my questions and concerns. I HIGHLY RECOMMEND Zendrop!
Thank you to the Zendrop team for their quick and helpful support — both email and live chat responses have been great. The platform is easy to use, offers a wide range of quality products at great prices, and the import process into Shopify is smooth and straightforward. Really happy with the experience so far!
Thank you for the fantastic feedback! We're delighted to hear our team’s support has been quick and helpful, and that you're enjoying the platform’s ease of use and product selection. We're excited to continue supporting you on your journey!
Absolutely love Zendrop as always, been using it for a year. Fast shipping for customers, amazing customer support, and overall good dropshipping platform with good profit margins! Thank you Harvey and the whole team
Shout out Nina from Zendrop for helping me out with product photos! I needed to see the quality of a product before ordering because the shipping times are long when ordering to the US from that certain supplier, and she went above and beyond by providing me with alternatives when we couldn't solve the issue at first -- and then emailing me what I had originally hoped for the next day. Their customer support hasn't failed me.
Thank you so much for sharing your experience! We're glad Nina could assist you and go the extra mile to ensure you got what you needed. We truly appreciate your kind words and are always here to support you!
I am upgrading my review to 5 stars because my previous one was based on my misunderstanding of how they operate. Zendrop has since explained everything clearly; I am satisfied with them. Austin needs a special mention here. I am looking forward to a successful dropshipping journey with them. So far I have experienced very good support from them! I recommend Zendrop to all dropshipping business people
We’re really sorry for the confusion and frustration this caused. Thank you for bringing it to our attention. We understand how upsetting this is, and our team will be reaching out to you as soon as possible to review your case and assist with your refund request.
Honestly an amazing dropshipping service, they provide an amazing user experience, with even greater ways to add products to your shop.
The customer support is always super quick and they solve and help you step by step. It's definitely worth the money.
I would recommend this to anyone who is just starting out, and to experienced dropshippers!
Zendrop has been a game-changer for my Shopify store. The platform is easy to use, the product catalog is well-organized, and the fulfillment is smooth and reliable. What truly stands out is the customer support — Rose and the team are always kind, fast, and genuinely helpful. I feel like I have a partner on this journey, not just a service. Highly recommended if you want peace of mind with your dropshipping business!