Reviews (4,742)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing customer reviews, enhancing brand trust, and boosting sales conversions. They value its seamless Shopify integration and features like the review carousel and syndication across platforms. The responsive and professional customer support, especially via live chat, is frequently praised for its effectiveness in enhancing user satisfaction and fostering customer engagement and retention.
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We ran into an integration issue during setup, and Jeffrey M from the support team was incredibly responsive and helpful. They walked us through the problem step by step and made sure everything was working smoothly. It’s clear they genuinely care about their users’ success.
Highly recommend Yotpo to any eCommerce business looking for a reliable review solution backed by excellent support.
Thank you for the great feedback! We're glad the setup issue was resolved smoothly and that our support team provided the guidance you needed. We appreciate the recommendation!
I had trouble getting my reviews to show on my website, and I reached out to customer support. Vien reached out and was able to resolved the issue quickly, and right before my brand relauch! I was very pleased with the result and how fast I recieved an answer.
Thank you for sharing your experience. We're glad the issue was resolved quickly and just in time for your brand relaunch. It's great to hear you were pleased with the support and response time!
Amazing customer service support from Ruzsel, J today!! We always wanted to be able to feature reviews on both our regularly priced and sale priced SKU. John helped me through the super easy steps. Was very patient and was able to make sense of all my questions.
At first, we were having issues with the syndication of our reviews, and the process was moving quite slowly. Doner P from Yotpo Product Reviews took the time to look into what was causing the delay and made sure to speed things up by re-running the backfill process and ensuring everything was properly set up. He was very helpful and communicative :)
Amazing Support Experience!
We accidentally imported special characters into our review content and couldn’t figure out how to remove them. Warren P from the Yotpo support team was incredibly quick and efficient in resolving the issue. He immediately understood the problem and provided a solution that worked perfectly. Super helpful, professional, and fast — exactly the kind of support you hope for. Thanks so much, Warren!
Thanks for the awesome feedback! We're glad the issue was resolved quickly and smoothly. Always here to help! 🚀
I had an issue with product matching in my Yotpo catalog, and Jeffrey M was incredibly helpful from start to finish. He patiently walked me through the verification process, reviewed my uploaded file, and even ran a manual query to double-check everything. He confirmed the identifiers were correct and explained the dashboard update timeline clearly. Super professional, polite, and responsive — made the whole experience easy and reassuring. Thank you so much, Jeffrey M!
Thank you for sharing your experience. We're glad the support team was able to guide you through the product matching process with clarity and professionalism. It's great to hear the issue was handled smoothly and thoroughly!
I appreciate the quick and comprehensive customer support available at Yotpo! Their availability to rapidly resolve time sensitive issues, resolve duplicates, provide 3rd party integration support, modify widgets as needed, and to migrate content quickly is so appreciated! Thanks most recently to Raney S for her quick assistance over chat!
We really appreciate your kind words! It's great to hear that the support team has been able to assist you quickly and thoroughly across so many areas, from resolving duplicates to handling integrations and content migration. We're always here to make sure everything runs smoothly for you! 🚀
I recently reached out to Yotpo’s customer support with a rather intricate challenge. We operate multiple storefronts selling the same product and I needed to consolidate our reviews and product listings across all of them. From the moment I submitted my ticket, Ruzsel John Nabong was incredibly responsive.
Within minutes, Ruzsel had scheduled a quick call to walk through our setup. He took the time to understand our unique store configurations and the way each review site was currently linked. On the call he guided me step by step, showing exactly how to map product IDs across platforms and enabling a single, unified review feed for all our stores.
Thanks to Ruzsel’s proactive approach and technical expertise what I expected to be a multi day integration headache was solved in under an hour. He even followed up afterward with clear documentation and a couple of extra tips on optimizing review display widgets. If you’re looking for customer support that combines deep product knowledge with genuine care for your success you can’t go wrong with Yotpo, especially with Ruzsel on your side!
Thank you for sharing your experience. We're glad to hear the support team was able to quickly and effectively assist with your multi-storefront setup. It's great to know the guidance and follow-up made the process smooth and efficient. We appreciate your thoughtful feedback!
Great customer support!
We've had some minor issues and queries with Yotpo since we started using it, and whenever something comes up - the team has been really fast at replying and guiding us through fixing things.
Special thanks to Doner who escalated one of our issues quickly and was really clear and precise with steps to address it.
Thanks so much for the kind words! We're thrilled to hear that you've had a smooth experience with our support team. It's great to know that issues are being resolved quickly and clearly, that’s exactly what we aim for. We’ll be sure to pass along your appreciation to the team! 💪😊
Have been using Yotpo with another Store for years and was great. Migrating to Shopify now and had an issue with accounts linking. Spoke with Jeorge Veri of Yotpo support and he corrected the issue immediately. You could say I am 'Veri' happy with the response I received.
Thank you for the feedback. We're glad to hear your issue was resolved quickly during the migration to Shopify. It's great to know your experience with Yotpo continues to be a positive one!