Weglot ‑ Translate Your Store

Hi there,

We're really sorry to hear about your experience and completely understand how frustrating this situation must feel.

We want to clarify that our Auto-Upgrade feature is not enabled by default— it must be manually activated. It's designed to ensure your website stays fully translated even if your word count exceeds the plan limit, and we make this clear during setup and in our documentation.
That said, we understand it can sometimes be overlooked, and we're always happy to review it and check further with our customers to see exactly what happened.

Regarding the ongoing charges, it appears that your subscription was not fully canceled, which is why billing continued.
Canceling on Shopify or uninstalling the app doesn't automatically cancel your subscription with Weglot, as billing is handled separately.

In any case, note that we processed the refund of the related charges for you.

Please don't hesitate to reach out to us again directly at support@weglot.com so we can check this further together.

We genuinely appreciate your feedback—it helps us improve both our service and communication.

Best regards,

The Weglot Team

Hello,

Thank you for taking the time to write a review of Shopify.
We are sorry that you went through a difficult experience as you expressed in your review.

In fact, we are doing our best to provide the most efficient product and support and we'd like to take the time to investigate the undesired behavior you've faced a bit further so we can try to find a solution together

​Please contact back our team at support@weglot.com so our team members can discuss your concerns in more detail.
You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin

We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team

Hi,

Weglot Support here. I hope you're doing well.

First of all, thank you for taking the time to write a review on Shopify.

It seems that Weglot deleted only the project in your Weglot account. This doesn't affect your website, only the translation.

Indeed, after three months of complete inactivity with Weglot, i.e. without any API request to Weglot, the project is automatically soft-deleted as you can see in our terms by following the link below
https://www.weglot.com/terms

I've restored the project, and all your translations are findable in your project.
I've also sent you, in an email, a backup of all the translations present in your project.

Don't hesitate to contact us at support@weglot.com if you need any further information or help regarding Weglot.

Have a wonderful day,

Cheers,

Hello,

Thank you for taking the time to write a review of Shopify.
We are sorry that you went through a difficult experience as you expressed in your review.

We always to provide the most efficient product and support and we'd like to take the time to investigate the undesired behavior you've faced a bit further so we can try to find a solution together

​Please contact back our team at support@weglot.com so our team members can discuss your concerns in more detail.
You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin

We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team

Bonjour ,

J'ai le plaisir de vous contacter au nom du Support de Weglot et j'espère que vous allez bien.

Je vous remercie pour l'avis que vous avez posté, et je suis ravi de pouvoir en discuter plus précisément.

L'abonnement ainsi que la résiliation de l'abonnement ne s'effectuant pas au sein de l'app dans Shopify, cela necessite une action complémentaire au sein du Dashboard Weglot.
Vous avez normalement été notifié de cela.

Je constate que vous aviez désinstallé l'application depuis quelques mois et dans la mesure ou vous n'avez pas utilisé Weglot depuis cette date, il est normal de ne pas payer pour le service.
J'ai procédé remboursement de ces mois et une preuve vous a été partagée par email.

Je reste à votre disposition pour tout renseignement complémentaire et vous souhaite une excellente journée.

Weglot Support

Hi,

Weglot Support here, I hope you are having a great day.

Thanks a lot for taking the time to write a review.

It seems that your experience with Weglot can be improved, and we’d be glad to help you, the best we can, improve your experience with our product.

We provide support by email to handle the demands as best we can and with the most information.
I can notice that we've answered you in less than an hour, and we always doing our best to try to shorten this time.

Could you let me know the challenges you're still experiencing so I can help you further work with Weglot?

Please contact us at support@weglot.com asking for Chris so we could help you further

Keep us posted,

Cheers

Hi,

Weglot Support here. I hope you're doing well.

Thank you for taking the time to write a review on Shopify.

About the leftover code, note that now Weglot is able to remove all its code related to the Shopify API automatically.
For older integrations, a manual action can be required, and you'll find the process in the documentation below
> https://support.weglot.com/article/127-shopify-troubleshooting-deleted-weglot-app-but-weglot-button-remains-on-website
We'd be really glad to help you further remove the leftover code in your admin. In this case, you just have to share with our Support team the code so we can send you a collaboration request.

We've sent you an email. Don't hesitate to answer the email to follow the discussion so we can try to improve your experience with our plugin.

Have a wonderful day,

Cheers,

Hi,

Weglot Support here. I hope you're doing well.

First of all, thank you for taking the time to write a review on Shopify.

I perfectly understand that our product seems to fit your translation needs, and it seems that the main issue for you is the Pricing.

It means that the Weglot Pro plan seems to fit the most your translation needs as you can see in the pricing documentation below
Pricing Documentation

We've just sent you an email with the detail of the subscription you need to manage according to your website's number of words.

It seems that the Weglot Pro plan seems to fit the most your translation needs. This plan allows you to get pretty cool features such as:
Pageviews statistics => Explore the country and the browser language of your visitors.
Translate URLs => Translate the slug URLs for a better UX and SEO (to finally reach more potential visitors on your website)

Could you answer to the email we sent to you or contact support@weglot.com so we can discuss further about your translation needs?

Have a wonderful day,

Regards,

Hello,

I want to extend my deepest apologies for the inconvenience and frustration caused by the recent issues you encountered with our service, particularly regarding the translation of your checkout page since Shopify's One-page Checkout update. Your feedback is immensely valuable, and I genuinely regret the impact this has had on your customers' experience.

I see our team proposed to help you out, but you did not respond to our email asking for more information to be able to propose a solution for you. We also see you are still using Weglot.

If you still need help, please get in touch with us at support@weglot.com.

Cheers,

The Weglot Team