Judge.me Product Reviews App
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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They are locking more and more features behind their paid plan, not worth setting up. At some point they will force you to buy their plan, at which point you will have to redo all your reviews on another app.
Thank you for your feedback. We’re sorry to hear you felt features were moved behind the paid plan. Just to clarify, we haven’t shifted any features from the free to the paid plan. We’ve also reached out by email to better understand which features you were referring to, but haven’t heard back yet. We’d love the chance to clarify things and ensure everything is working as expected. Please don’t hesitate to get in touch!
my reviews on my store disappeared. this happened after a few months after the app was installed, no communication was issued. I will try to fix this as best as I can. by the end of today (May 25th, 2025) if a solution is not found I'm deleting the app.
Sorry to hear your reviews disappeared, we understand how frustrating that must be.
We’ve looked into your store and saw that our widgets aren’t currently installed, which is likely the cause.
We tried calling and also sent you an email with steps to fix this. If you grant us collaborator access, we can quickly reinstall the widgets and restore your reviews. You can also reach us anytime via the live chat on your Judge.me dashboard.
We’re here to help and hope to get this resolved for you soon!
The customer support is abysmal. For nearly two months we can't get this app debugged and working properly. They just say issues have been sent to the development team and they are working on it...with automated emails constantly saying the same thing. Meanwhile they are charging us a monthly fee for something that isn't even working or live on our site because they are mismatching several customer names with existing reviews.
If you expect any support, use another app. I don't know why Shopify even partners with companies like this. It's a waste of everyone's time. I'm absolutely shocked that this app has so many 5 star reviews. My only thought is that they must have been bought or incentivized.
We’re very sorry for the frustration this has caused. We fully understand your concerns and agree that your experience should have been better as we did not meet the high standards that we strive for.
The issue you refer to is a confirmed bug, and our team is actively working on it. We’ve reached out via email with more context and to stay in close contact as we work toward a resolution. Thanks for your patience. We truly appreciate it!
I am having a hard time personalizing the reviews, and getting a direct link to share with customers for reviews. I don't this app is user friendly and it lacks a lot of basic functionalities I would expect to have a better experience collecting reviews from customers.
Thank you for taking the time to share your feedback. We're sorry to hear you're having trouble with personalization, we'd be more than happy to assist you with this.
Regarding sharing review links, this feature is available, and we actually sent over a detailed email to guide you through the process. If you’re open to it, we’d love to help further! Just reply to our email whenever it’s convenient, and we’ll make sure you get the most out of our app.
Moving away from judge.me has been a nightmare. They make it so that you can't leave, since they won't give you anything other than customer's email and review. This makes matching reviews to order IDs and product IDs almost impossible if you have thousands of reviews.
They have repeatedly declined to provide any support for the reviews export.
Larger businesses should stay clear away from judge.me. You will regret working with them once you decide to explore more robust options and they try to keep you against your will.
We're genuinely sorry to hear about your experience transitioning away from Judge.me.
While our export file doesn't have Order IDs (our team will be looking into this improvement), we do include Product IDs and Product Handles for each review. That said, we understand that mapping large volumes of data can be challenging and we’re glad to share that we were able to work together and make the export work to your preferences. Really appreciate your patience and collaboration in the process!
I had high hopes for this app, but unfortunately my experience was quite disappointing. I tried to import my existing reviews from another app, but many of them were rejected without clear explanation. I don’t understand why there were so many errors when those reviews had already been published and approved in the previous app. When I contacted support, they sent me a long technical file full of errors that I was expected to fix on my own. As someone who isn’t very tech-savvy, this was extremely confusing and frustrating.
Also, many of the features you’d expect to be included—like showing your reviews on Google—actually require a paid plan. So the “forever free” claim feels a bit misleading. Overall, the app was much more complicated and limited than I expected.
Thank you for sharing your experience, and we're truly sorry to hear it didn’t go as expected.
We understand how frustrating it must have been to deal with errors during the import, especially without clear explanations or hands-on support. While we aim to make the process smooth for all users, it’s clear we could have done better here.
We’ve followed up with you privately to offer more direct assistance and a gesture of apology, and we’d love the chance to turn things around. If you decide to give us another try, we’ll be here to help every step of the way.
We've usually had good experiences with the Judge.me app. Easy to use, affordable, responsive customer service. However, they are currently having an issue - the Judge.me reviews are not properly syncing to Shop App reviews; only random reviews are synced - which has brought our Shop App review average to 2.5 stars.
Reached out to Shopify & the app support team. Shopify can't do anything, and app support said they are having problems with this right now but have no ETA on a fix.
This is damaging to the business's reputation and sales, to say the least. Unfortunately, it's one of the problems that should NEVER happen with a review app.
Thank you for your honest feedback. We're truly sorry for the impact this syncing issue has had on your business, we completely understand how critical reviews are to your reputation and sales.
We have been working on a fix to make sure reviews will be synced properly to Shop App. We have reached out to you to make sure we're looking at the right listing and the right reviews. Hope to hear back soon!
Thanks again for your past support and for bearing with us through this.
A Business isn't allowed to delete an unjustified review. You have to ask permission to get rid of spam and offensive reviews. It's foolish for a business owner to give that much control to a app developer.
Thanks for your feedback! We understand how important it is to manage reviews effectively. While we don’t offer direct deletion, our Archive feature gives you full control to hide reviews and remove their impact.
Completely deleting reviews goes against Shopify’s guidelines and applicable consumer protection laws, which require a transparent review process.
That said, for any spam or offensive content, our team is always here to help review and take action.
We appreciate your input and are continuously working to improve.
Was using the app on the free version, everything was fine. Then I wanted some extra features so I upgraded and paid the $15USD. i wanted to stop paying the $15 and revert to the previous version but the snakes do not allow you to do this. You have to cancel the App altogether. I find this deceptive and unethical. Shopify do better!
Thank you for your review. We’re sorry for the frustration you faced while managing the plans.
To clarify, you don’t need to cancel the app to go back to the free version. The plan can be downgraded directly from the Plan page at any time. That said, we appreciate your feedback and are working with our team to improve the upgrade/downgrade process.
Our team lead has reached out to assist and ensure the charge is refunded. If you have any further questions, we’re happy to help!
Buggy. Installed on my Dawn theme. It caused an error and broke the website. Support was fast, but they blamed my website. Shopify support developer confirmed error was caused by the app. Shopify Support: "This error appeared when you installed their app. The team will need to further investigate on this as well because this find this case rare/strange." Judge.me support said it was my fault and didn't fix. Site broken Not happy.
We're truly sorry to hear about your experience and that things didn’t go as smoothly as they should have. We also want to acknowledge that your case wasn’t handled in chat to the standard we hold ourselves to, and we genuinely regret that.
After looking into the issue further, we identified that the root cause wasn’t indeed related to our app’s core functionality. We shared a detailed explanation via email shortly after, but we understand you may have already moved on. If you’d ever like to revisit or need further clarification, we’d be happy to continue the conversation and assist however we can.
We really appreciate your time and feedback!