Judge.me Product Reviews App
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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WORST COSTUMER SERVICE EVER, 30 MINUTES WAIT FOR INITITAL QUESTIONS... AWFUL
DESIGN IS JUST HORRIBLE, INTRUSIVE, SHOPIFY AND THIS FORCED CHANGE IS JUST LAME.
THEY ALSO SHOW EXTERNAL LINKS TO THEIR OWN WEBSITE TAKING COTUMERS AWAY FROM YOURS, AND.. YES... IN ANOTHER LANGUAGE... WOW...
THEY WILL CONTINUE TO PUSH FOR PAY VERSION FOR MINOR CHANGES AT EVERY CHANCE THEY´VE GOT
Thank you for sharing your review and we truly apologize for the delay as well as the experience you have.
Having to wait 30 minutes for a request to finish is not what we want. We've worked with the agent handling your conversation to make sure it won't happen again in the future.
Regarding the design, we understand that changes can be difficult and we're happy to help with whatever we can. However, since all customization requests take time to be implemented and tested, please allow us some time to make sure everything works as expected in your store.
Due to the fact that you don't offer the option to ask and your descriptions are misleading, I'll ask here:
Will the paid version of the app give me the ability to translate widgets into Polish???
Thank you for reaching out and sharing your concerns. We understand the importance of clarity in our descriptions. We will check this to make sure the information is correct.
Regarding your question, you can definitely change the default language of our widgets and email to Polish on the free plan. On the Awesome plan ($15/month), you can customize these translations even further.
Our team has reached out to offer more information and instruction. Please feel free to reach us anytime via chat or email.
This got to be the worst support I have ever encountered. Feels like bunch of bots that does not help at all except copy and paste. worst app
We’re really sorry to hear about your experience with our support. It looks like there was a misunderstanding in our conversation - our agent thought you had everything sorted, but it turns out you were still running into an issue. That’s on us, and we truly appreciate your patience.
We’d love to make this right! Our team lead has reached out to you directly, we’ll make sure you get the help you need.
After wasting 2 hours of my time, I deleted the app to find another one. Changing over from Product Reviews as a mandatory change from Shopify, this app was recommended. But they require their own .csv format which requires you to MANUALLY change each product link and date of review removing the TIME of the review manually and adding the LINK MANUALLY because it is different the the Product Views Export.
Unless you are a new business, save yourself a nightmare.
We're truly sorry to hear that you were having an issue importing reviews from Shopify Product Reviews.
To clarify your concerns, it is possible to use the export file from the Product Reviews app and import it to Judge.me, without having to change anything. The time and product links only need to be added manually if the store wants to create their own CSV file.
Our team has reached out to you with the instructions. Our chat support is available 24/7 and is more than happy to import the files for you. Hope to hear back soon!
Thank you Claudio for your incompetence. If you want to waste time, write to Judge support.
I ask for help with something very simple, and Claudio doesn't understand everything. 20 minutes of conversation and in the end he doesn't even help me find the solution and leaves me all alone. For the price of the application, this isn't right.
We're very sorry to hear that the experience you had with our agent has not been up to standard. We'll be working with our agents to ensure your requests are understood by all. In the meantime, we're glad to hear that the issue has been resolved. Thank you for bringing this to our attention.
Not possible to review a set if has variants inside
This app leaves code all over your site when you "delete" it.
Thank you for your feedback. We understand how important it is for everything to work seamlessly when uninstalling an app.
In most cases, if the installation is done via Shopify app blocks, these blocks should be removed automatically upon uninstall. We've reached out to you to check this further. If any remnants were left behind, we’d be happy to help you resolve this very quickly.
This app support tried 10 different ways to prevent my store have verified reviews due to some ambiguous " rule" while lacking reasonable features to display individual review as verified on homepage , the support was going out their way and out of line to disqualify your store personally, he asked me millions of question like a cop and insist that I prove that I own my own store! Who the f* are you? When I look at some of their reviews, l find they all sound like cookie cutter and one clearly said they are running into an issue but still give 5 star LMAO. fk8ng clown ! There are so many apps there that would never intentionally make their customer's life hard!
We're truly sorry to hear about your frustration with how our agent handled the review verification for your store.
Our verification process is in place to maintain the integrity of reviews, ensuring they remain trustworthy and authentic. However, we understand this process can be cumbersome, and we’re always looking for ways to make it clearer and more efficient.
Our team leads have reached out to you to work toward a solution that suits your needs. If you're open to it, please reply to us anytime. In the meantime, we have also talked to the agent to make sure they won't make the same mistake.
Worst App, does not show proper customer name, customer support is worst
We're sorry to hear about your experience. To preserve the privacy of reviewers who leave web reviews, the reviewer name by default is displayed as initials. Full names are shown only once the reviewer confirms their identity via a follow-up email. Our team has reached out to explain how our review verification process works and also to provide suggestions that could help address your concern. We are looking forward to hearing from you so that we can find a solution that works best for you.
I think this app is so terrible that I'm almost positive that they are cherry picking reviews. My god the UX is so bad and the smug support people are terrible. I hate this app :) Figuring out now how to extract our reviews and move on from the pile of trash that is Judge me.
We're very sorry to hear that your experience with our app has been frustrating. We understand that you've run into an issue while importing reviews with a CSV file. As each file is different, we would really appreciate it if you could send us the file to take a further look. Importing can be confusing the first time but it should get easier over time, and we're here to help you with that.