Shopify Inbox

Very useful app -
1. can send product information
2. AI assistance added - reduces turnaround time in live conversation setting
3. Used effectively this type of customer is usually ready to buy.

Would be more recommendable if we get customer contact name along with mail address with every inbox message.

Shopify chat support has transformed the way we interact with customers. The speed and efficiency of the service allow us to resolve queries on time, generating a good customer experience. This channel not only improves our communication, but also strengthens the trust and loyalty of our customers. Highly recommended for any business looking to optimize their customer service!

This is a great tool if the app can be monitored by staff during business hours. Push notifications are inconsistent and and email notifications are delayed. When customers use the chat function there is a predisposed expectation that there will be near instantaneous communications.

So far been easy to use

The one thing you REALLY need to add is the ability to put links in quick replies. We have to cut and paste the same links 20-30 times per day and it's frustrating.

Otherwise, it's great!

Shopify Inbox is a great way to assist customers , however the app for the mobile device does not send the push notifications for instant reply to the customers and the only reason it gets a four star

The app has lead to increased sales.

on the seller side, the chat it great, however from the customer side, a lot of them has complain that they can not leave the chat to return to the website.

Good but for some reason, I'm unable to reply on my phone. I'm able to type but not hit enter to reply to the customer.