Reviews (418)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing customer satisfaction through features like abandoned cart recovery and real-time shipping updates. They appreciate its automated messaging, order updates, and personalized marketing capabilities. The user-friendly interface and straightforward setup, along with a responsive support team, make it invaluable for improving customer engagement and conversions.

May 29, 2025

We've only started using this app on our Shopify store recently but we want to highlight the outstanding support we've received. Or has been consistently available to answer our questions and handle our requests quickly and efficiently. Thank you for your help!

SKiNOLOGY
Chile
About 1 year using the app
August 9, 2024

I have been using this app for almost 30 days, The customer support they are providing is appreciative. They are still improving some missing features time to time.
They still need to improve few things like:-
*Customer should have option to send campaign instead of contacting their support team every time to add extra buttons.
*GIF option should be added in the campaign.
*They only take data from shopify triggers, if customer is using different app for checkout they can't track it and still sends whatsapp abandoned checkout messages to the customer who successfully placed the order.

Daazio
India
About 2 months using the app
February 10, 2025

Esta aplicación ha sido de mucha ayuda, aunque creo que les falta agregar algunas funciones para segmentar o excluir segmentos, pero hasta ahora todo perfecto, nos ha ayudado a vender por este canal.

Botines Charros LLC
United States
13 days using the app
February 13, 2025

El botón de WhatsApp se integra fácilmente con la tienda. Uso el plan free pues mi negocio es aún muy pequeño.

Expertibox
Colombia
Over 1 year using the app
April 24, 2025

Nice

Nesa
India
2 days using the app
December 24, 2024

Hasta ahorita no he tenido problemas con la app, es un botón de WhatsApp para comunicarse con los clientes.

Until now i don't have any troubles with it, its just a button of WhatsApp to communicate with the clients.

AF Store
Mexico
About 17 hours using the app
January 14, 2025

super utile per remarketing

Toledo72
Italy
9 months using the app
July 19, 2025

.

Bunnybebè articoli per l'infanzia
Italy
June 30, 2025

fantastic

Universal Packages & Services
Pakistan
January 3, 2024

Chaty made it unbelievably easy for our customers to get in touch with us through multiple messaging services— including WhatsApp, Messenger

Not only was it done in the time it would take to pour a glass of water, their customer support has been nothing short of amazing (thank you, Dandy!).

If you're looking for a way to make it easier for website visitors to contact you, I can't think of a better solution out there.

Goodies & Jollies
Pakistan
About 22 hours using the app